Freephone : 0800 917 8123
100% of our profits help provide our
incredible hospice and neurological care
Freephone : 0800 917 8123
  • Free standard delivery on orders over £50

  • Express delivery available to mainland UK

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Information about Our Use of Cookies

‘Cookies’ are small pieces of information stored on the hard drive of a user’s computer which contain information about the user. The information is used to track a visitor’s use of the website and to compile statistical reports on website activity.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

By continuing to browse the site, you are agreeing to our use of cookies.

We may store information about your user preferences (e.g. preferred text size) using cookies which we can access when you visit our website in the future. We do this to help enhance your interaction with our website.

If you want to delete any cookies that are already on your computer, please refer to instructions for your file management software to locate the file or directory that stores cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can find out more about this on the website AboutCookies.org.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies may include analytical/performance cookies or targeting cookies.]

We use the following cookies:

1.1 Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

1.2 Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

1.3 Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

1.4 Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

For full Magento cookies (the content management system we use), please visit: https://docs.magento.com/m1/ee/user_guide/store-operations/cookie-usage.html

_atuvc 1 year AddThis cookie for social interaction buttons
_unam 1 year ShareThis - this service monitors 'click-stream' activity e.g. web pages viewed and navigated, time spent on page etc.
_utma 2 years Google Analytics - used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
_utmb 30 mins Google Analytics - used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
_utmt 10 minutes Google Analytics - used to throttle request rate.
_utmz 6 months Google Analytics - stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
_ga 2 years Google Analytics - used to distinguish users
_gac_UA-4263316-1 90 days Google Analytics - contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more. https://support.google.com/adwords/answer/7521212
_gid 24 hours Google Analytics - used to distinguish users
_hjIncludedInSample At end of session Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_vwo_uuid_v2 24 hours Created by Visual Web Optimiser: This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. If you have a test running on multiple domains, you will notice test-specific UUID values.
2c.cId 4 years Nosto recommendations - a third-party cookie which allows us to customise our site based on your preferences and to provide you with offers that are targeted to your interests. Find out more http://www.nosto.com/terms/