Brand new products with 100% of profits providing palliative, neurological and bereavement support

Free standard delivery on orders over £50

feefo service reviews

Safe and secure payments

Returns Policy

RETURNS & REFUNDS 

RETURNS

If you have changed your mind, you can return the item for a refund within 30 days of delivery with proof of purchase, however, the item must be in a resalable condition, in its original packaging, and unused.

If the product or packaging has been handled excessively we reserve the right to reduce the amount we refund you. 

Please note that you are responsible for the costs of returning the item back to us. If you choose for us to arrange for the items to be collected, the return shipping fee can vary depending on the size/weight of the item. For small parcel courier services the cost is between £8.00 and £26.00 and from £42.00 and £55.00 for the large parcel courier services. We will deduct this cost directly from your refund.

Refunds are only able to be made to the original payment method you used to place your order and will be processed once we have received your returned item back to our warehouse. 

Please allow up to 3 working days for the refund to be processed and up to 30 days for it to reach your account depending on the payment method you used. 

FAULTY/DAMAGED ITEMS

If your item arrives faulty or damaged please contact us and we will aim to resolve the situation as quickly as possible. Please note you may be asked to upload photos showing the damaged/faulty item. 

For all items that are self-assembly please ensure that you have received all parts and that they are in good working order before assembling the item. 

Refunds are only able to be made to the original payment method you used to place your order and will be processed once we have received your returned item back to our warehouse. 

Please allow up to 3 working days for the refund to be processed and up to 30 days for it to reach your account depending on the payment method you used. 

Our guarantee and returns policy does not affect your statutory rights.

Please note that the colour of images may be affected by the availability of images or the technology used to access this site. We will use reasonable commercial efforts to load faithful reproductions of the product offered, and please refer to the description of the product alongside the image to confirm colour and dimensions.

Sizes are usually given as height, width and depth, in that order. Some of our products are made from natural materials, where some normal colour variations may also occur. 

Goods are offered for sale on this site subject to availability.

We can't stop caring

We can't stop caring

Every item you buy online with Sue Ryder, will show someone you care – from our hard working doctors, nurses and carers, to every person and their family in need of palliative, neurological or bereavement support.

Find out more
There when it matters

There when it matters

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

Find out more