Returns Policy

Returns and Cancellations Promise.

At Sue Ryder you can buy with confidence as all of our goods are covered by a 30 day money back guarantee.

Should your order disappoint you in any way, simply contact us and you can choose to either receive a replacement or a refund in full assuming we receive the unwanted/faulty item in satisfactory condition within thirty (30) days of the order date. If required we can send a cancellation form or you can access a copy of a model form here.

Our 30-day return policy is limited in the case of items requiring self-assembly which you have assembled, however please get in touch in the first instance so that we can try and resolve any issues for you.

If more than fourteen (14) business days have passed since satisfactory delivery of an item requiring self-assembly, that item may only be returned for refund or replacement if the item is faulty.

Our guarantee and returns policy does not affect your statutory rights. Please note that the colour of images may be affected by the availability of images or the technology used to access this site. We will use reasonable commercial efforts to load faithful reproductions of the product offered, and please refer to the description of the product alongside the image to confirm colour and dimensions.

Sizes are usually given as height, width and depth, in that order. Some of our products are made from natural materials, where some normal colour variations may also occur. Goods are offered for sale on this site subject to availability.

In the event that you decide to return the goods under the above money back guarantee you are required to take reasonable care of the items until you return them to us.