Delivery Information

Delivery In Time For Christmas

• Online orders placed up to midnight on Sunday 18th December is guaranteed delivery before Xmas.  This date also allows for volume, resource and DPD difficulties. PLEASE NOTE WE CANNOT PUT ANY GUARANTEES ON ROYAL MAIL ORDERS DUE TO THE STRIKE ACTION. Planned Strike dates for December are: Thursday 1st, Friday 9th, Sunday 11th, Wednesday 14th, Thursday 15th, Friday 23rd, Saturday 24th.
•  Smaller items that weigh less than 2kg, under £50 and have measurements of length: 45 cm, width: 35 cm and depth: 16 cm or less, shall be sent royal mail. All other items, shall be sent via DPD.
• Expedited online orders placed up to 11am on Monday 19th for delivery before Christmas..

Standard delivery

Thank you for choosing to purchase from us during this difficult time. Your purchase will help to support the work of the charity, Sue Ryder, with 100% of profits providing palliative, neurological and bereavement support.

UK Mainland

We offer a free UK standard DPD delivery service for all orders of £50 or over. Standard delivery is usually delivered within 2-3 working days. A next working day delivery service is available for orders placed before 11am at a cost of £4.95.

For orders of less than £50, a £2.95 delivery charge applies and will be sent either by Royal Mail or DPD.

Please check the Royal Mail website or DPD website for their latest delivery updates during the Covid-19 outbreak.

Our dispatch times are currently unaffected - we will update our customers if this changes.

For further queries, you can email us at sales@sueryder.org or call us on 0800 917 8123 (Lines open 9.00am - 5pm Monday - Friday).