Brand new products with 100% of profits providing palliative, neurological and bereavement support

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Delivery Information

Important Covid-19 Update

Thank you for choosing to purchase from us during this difficult time. Your purchase will help to support the work of the charity, Sue Ryder, with 100% of profits providing palliative, neurological and bereavement support.

To protect the health of our workforce and help prevent the spread of Covid-19, we have taken the decision to stop dispatching orders until further notice.

We are currently taking orders however, please be aware that delivery dates cannot be guaranteed.

Please also note that our customer service team are currently unaffected by the changes

Service & Prices

We offer a free UK standard DPD delivery service for all orders of £50 or over. Standard delivery is usually delivered within 3-5 working days.

For orders of less than £50, a £2.95 delivery charge applies and will be sent either by Royal Mail or DPD.

Please check the Royal Mail website or DPD website for their latest delivery updates during the Covid-19 outbreak.

We are currently not taking orders outside of the UK Mainland during this difficult time.

Standard delivery

Thank you for choosing to purchase from us during this difficult time. Your purchase will help to support the work of the charity, Sue Ryder, with 100% of profits providing palliative, neurological and bereavement support.

UK Mainland

We offer a free UK standard DPD delivery service for all orders of £50 or over. Standard delivery is usually delivered within 3-5 working days.

For orders of less than £50, a £2.95 delivery charge applies and will be sent either by Royal Mail or DPD.

Please check the Royal Mail website or DPD website for their latest delivery updates during the Covid-19 outbreak.

Our dispatch times are currently unaffected - we will update our customers if this changes.

A next working day delivery service is available for most products ordered before 11am at a charge of £4.95.

We are currently unable to offer Non-Mainland UK and International delivery at this time

Apologies for the inconvenience during this difficult time.

For further queries, you can email us at sales@sueryder.org or call us on 0800 917 8123 (Lines open 9.00am - 5pm Monday - Friday).

There when it matters

There when it matters

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

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Your purchase supports

Your purchase supports

For over 65 years our doctors, nurses and carers have given people the compassion and expert care they need to help them live the best life they possibly can. We take the time to understand what’s important to people and give them choice and control over their care.

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Sue Ryder Direct Ltd (registered company no 889743) is wholly owned by Sue Ryder (1052076) and trades only to raise funds for its parent charity's objectives. Sue Ryder registered as a charity in England and Wales (1052076) and Scotland (SC039578)