Delivery Information

Important Covid-19 Update

Thank you for choosing to purchase from us during this difficult time. Your purchase will help to support the work of the charity, Sue Ryder, with 100% of profits providing palliative, neurological and bereavement support.

To protect the health of our workforce and help prevent the spread of Covid-19, we have taken the decision to increase our dispatch time on orders to 3-5 working days until further notice. We have implemented various measures to ensure the safety of our staff and appreciate your patience during this time.

Please also note that our customer service team are currently unaffected by the changes

Service & Prices

We offer a free UK standard DPD delivery service for all orders of £50 or over. Standard delivery is usually delivered within 3-5 working days.

For orders of less than £50, a £2.95 delivery charge applies and will be sent either by Royal Mail or DPD.

Please check the Royal Mail website or DPD website for their latest delivery updates during the Covid-19 outbreak.

We are currently not taking orders outside of the UK Mainland during this difficult time.

Delivery In Time For Christmas

Our warehouse elves have been working hard to ensure your gifts are delivered in time for Christmas. For guaranteed delivery by Christmas, please select the 'next day delivery' option and order no later than 11am on 22nd December. For 'standard delivery' please order no later than 15th December.

Standard delivery

Thank you for choosing to purchase from us during this difficult time. Your purchase will help to support the work of the charity, Sue Ryder, with 100% of profits providing palliative, neurological and bereavement support.

UK Mainland

We offer a free UK standard DPD delivery service for all orders of £50 or over. Standard delivery is usually delivered within 2-3 working days. A next day delivery service is available for orders placed before 11am at a cost of £4.95.

For orders of less than £50, a £2.95 delivery charge applies and will be sent either by Royal Mail or DPD.

Please check the Royal Mail website or DPD website for their latest delivery updates during the Covid-19 outbreak.

Our dispatch times are currently unaffected - we will update our customers if this changes.

For further queries, you can email us at sales@sueryder.org or call us on 0800 917 8123 (Lines open 9.00am - 5pm Monday - Friday).